Big Chic Roberta

The food was good but the service, not so much. I had to lower it a star just because of the service. Online it says they open at 10:30, we arrived at 10:35. We walked in and the place looked closed, all the mats and chairs hadn't been put down yet so I made the comment "oh they aren't open yet" a worker replies yeah we are, give me a minute. After she put down all the mats and the chairs, we stepped up to order and during the whole process the cashier just wasn't very friendly. It was almost like she was bothered by us being there that early. We ordered a Blazzin Buffalo fries with ranch on the side and another Blazzin Buffalo fries as it comes. My wife just doesn't like it when things are overly loaded with ranch, that's why she orders it on the side. As you can see on the pictures I had more ranch on mine than the "on the side" but they charged us extra for asking for it on the side. ?? We were sitting there waiting for our order to come up and I hear my name called, we were the only ones sitting in the restaurant but I turned around to say right here. When I turned around, I notice that she had just set our order on the counter for me to come and get. This is a very small place and they had at least four employees I could see, I would think she would have taken the extra six steps dropped off our meal and ask if we needed anything else. I know this is a long review but it's important for people to realize that this small town restaurant feel is not to be had here, it's more equivalent to a fast food restaurant.

Went in a couple of months ago, and the manager was getting at an employee for something she could not control. The issue came from the kitchen. Today, i asked for Buffalo sauce on the side and was charged for it to be put on the side. I asked about why i was charged for it and got additude from the person at the drive-through window saying that the small cups are expensive and they wouldn't do anything about it

Food is just alright. The staff nastiness ruins the atmosphere. Have been many, many times trying to support our small town but I can not get over the rude workers. Not sure if the ownership/management changed over the last year, but I'm done. Don't even try to ask for something on the side that already comes on the dish, you will get charged for the item... even if it normally comes on the dish... glad there are other options around.